FAQ

FAQ – Livhu’s Confectionery Bakery

Ordering

How do I place an order?

Visit our website and select the “Order Now” option, or contact us via phone or WhatsApp. You can also place orders through our Facebook page.

Can I customize my cake order?

Absolutely! We specialize in custom cakes for any occasion. Please contact us to discuss your specific design and flavor preferences.

Is there a minimum order amount for delivery?

No, we do not have a minimum order amount for deliveries within our 10km free delivery radius.

Delivery

What areas do you deliver to?

We offer free delivery within a 10km radius of TASBET Park, Emalahleni. For addresses outside this area, please contact us for delivery options.

How can I track my delivery?

Once your order is out for delivery, we will provide you with a tracking number/link via email or SMS.

Do you offer same-day delivery?

Yes, we offer same-day delivery for orders placed before 12 PM, subject to availability. Please contact us to confirm.

Products

Are your products suitable for people with allergies?

Our products are made in an environment that handles nuts, gluten, and dairy. Please inform us of any allergies when placing your order, and we will do our best to accommodate.

Do you offer vegan or gluten-free options?

Yes, we offer a selection of vegan and gluten-free products. Please check our website or contact us for more details.

How should I store my baked goods?

To ensure freshness, store cakes in the refrigerator and consume within 48 hours. Biscuits and scones are best kept in an airtight container at room temperature and consumed within 3-5 days.

Payments

What payment methods do you accept?

We accept credit/debit cards, bank transfers, and cash on delivery. Online payments are processed securely through our website.

Can I pay upon delivery?

Yes, we accept cash on delivery. Please have the exact amount ready, as our delivery personnel may not have change.

Do you offer refunds?

Yes, we offer refunds for orders that do not meet our quality standards or in cases of order cancellation within the specified timeframe. Please see our Terms and Conditions for more details.

Miscellaneous

Do you offer catering for events?

Yes, we offer catering services for events. Please contact us to discuss your requirements and how we can assist in making your event memorable.

Can I include a message with my order?

Yes, you can include a personalized message with your order. Please provide the message details when placing your order.

How far in advance should I order a custom cake?

We recommend ordering custom cakes at least 2 weeks in advance to ensure we can meet your requirements and deliver on time.

Do you offer discounts for large orders?

Yes, we offer discounts for large orders. Please contact us for more information on our bulk order discounts.

Can I sample your products before placing a large order?

Yes, we offer sample boxes for large orders or event catering. Please contact us to arrange a tasting session.

Do you host baking workshops?

Yes, we periodically host baking workshops. Follow us on Facebook and Instagram or subscribe to our newsletter for announcements on upcoming workshops.

How can I provide feedback on my order?

We welcome your feedback! Please contact us via email, phone, or our social media channels to share your experience.

Contact us if you have any questions or need support.